Market Research


Shopper Anonymous

Shopper Anonymous is the UKs leader for offering hundreds independent businesses customer service feedback.  Our purpose is to help our clients improve their profitability through the improvement of the customer experience. The core services that we offer are mystery shopping, customer service and sales training and focus groups.

Over the past 13 years Shopper Anonymous has completed more than 110,000 mystery shops and is renowned for the quality of the feedback.  With “hand picked” mystery shoppers we are able to develop in-depth feedback which allows managers to use the report to coach and train their staff on how to deliver an excellent customer experience. There is nothing more powerful than quality and constructive third party feedback and a large number of Scottish businesses are being mystery shopped by Shopper Anonymous each month to improve their service standards.

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